Press Releases & Publications
Jan 25, 2026
TRUE to the Department of the Interior and Local Governments’ vision of providing the country with a world-class emergency response system, Unified 911 command centers will soon get next-level critical communication software that will also equip firs...
TRUE to the Department of the Interior and Local Governments’ vision of providing the country with a world-class emergency response system, Unified 911 command centers will soon get next-level critical communication software that will also equip first responders with state of the art tools.
Called the Unified Platform for Communications and Dispatch, the system consists of a field-proven dispatch console designed to meet the challenges of a demanding public safety environment plus robust smartp...
Jan 24, 2026
The Unified 911 emergency response system is set to undergo a major technical upgrade with the rollout of a mission-critical communications and dispatch platform aimed at improving coordination among first responders nationwide.
The upgrade centers...
The Unified 911 emergency response system is set to undergo a major technical upgrade with the rollout of a mission-critical communications and dispatch platform aimed at improving coordination among first responders nationwide.
The upgrade centers on the Unified Platform for Communications & Dispatch (UPCAD), which introduces a new dispatch console and ruggedized mobile devices designed for use by police, fire, disaster response, and other emergency units operating in high-risk environments.
Jan 23, 2026
The Unified 911 Command Center will soon be equipped with an upgraded communication software system that will provide first responders with state-of-the-art tools as envisioned by the Department of the Interior and Local Government (DILG).
Called th...
The Unified 911 Command Center will soon be equipped with an upgraded communication software system that will provide first responders with state-of-the-art tools as envisioned by the Department of the Interior and Local Government (DILG).
Called the Unified Platform for Communications & Dispatch (UPCAD), the system features a field-proven dispatch console designed to meet the demands of a high-pressure public safety environment. It is complemented by robust smartphones, feature phones, and tab...
Jan 22, 2026
BIG UPGRADE FOR EMERGENCY RESPONSE. Unified 911 command centers are getting next-level dispatch tech that sends real-time data, location tracking, and live video support to responders in the field. This is the future of public safety.
BIG UPGRADE FOR EMERGENCY RESPONSE. Unified 911 command centers are getting next-level dispatch tech that sends real-time data, location tracking, and live video support to responders in the field. This is the future of public safety.
Jan 22, 2026
MANILA — Unified 911 command centers in the Philippines will soon receive a major technology upgrade aimed at strengthening emergency response and critical communications. The new system is designed to support the Department of the Interior and Local...
MANILA — Unified 911 command centers in the Philippines will soon receive a major technology upgrade aimed at strengthening emergency response and critical communications. The new system is designed to support the Department of the Interior and Local Governments’ (DILG) push for a world-class emergency response network.
Dec 30, 2025
A life-saving upgrade has already happened. Let’s say you’re driving home when you see a serious accident. Your hands shake as you pull over and grab your phone. You could call 911, but you also know that a video of the scene or a photo of the licens...
A life-saving upgrade has already happened. Let’s say you’re driving home when you see a serious accident. Your hands shake as you pull over and grab your phone. You could call 911, but you also know that a video of the scene or a photo of the license plate could help emergency responders even faster.
Here’s the good news: you can send that video or photo to public safety personnel in real time.
The era of voice-only 911 calls is officially over. Next Generation 911 (NG911) — a nationwide...
Dec 17, 2025
Howard Tien didn’t come into public safety by accident, and he didn’t come into NG911 chasing trends. For him, this work has always been about one thing: helping people when it matters most — and making sure the systems behind that help actually hold...
Howard Tien didn’t come into public safety by accident, and he didn’t come into NG911 chasing trends. For him, this work has always been about one thing: helping people when it matters most — and making sure the systems behind that help actually hold up when lives are on the line.
“I always wanted a career where I could help people,” Howard says. “Doctor, soldier, police officer — something in service. That’s always been there.”
Growing up in Taiwan and later coming to the United States as...
Dec 11, 2025
Imagine this: you’re trapped in your car after a pile-up on the freeway. Cell towers are overloaded. You try calling 911 — nothing. The call won’t connect. The signal flickers in and out. Seconds feel like hours. Then you remember: you can text 911....
Imagine this: you’re trapped in your car after a pile-up on the freeway. Cell towers are overloaded. You try calling 911 — nothing. The call won’t connect. The signal flickers in and out. Seconds feel like hours. Then you remember: you can text 911. A message as simple as “Car crash, Hwy 10 eastbound near exit 64, 2 injured, can’t move” could save your life.
In this blog from NGA, we’ll cover Next Generation 911 (NG911) text, how it works, and how this technology keeps you in direct contact wit...
Nov 25, 2025
Every 911 call starts with one thing: trust. For decades, legacy 911 networks have kept that trust alive — but they were built for landlines, not for the world we live in now.
Today’s emergencies happen over text, video, apps, and connected device...
Every 911 call starts with one thing: trust. For decades, legacy 911 networks have kept that trust alive — but they were built for landlines, not for the world we live in now.
Today’s emergencies happen over text, video, apps, and connected devices. And that’s exactly why Next Generation 911 (NG911) is transforming emergency response.
Contrary to the fear surrounding “cyber risk,” the truth is this: modernizing 911 makes it stronger, not weaker. NG911’s digital backbone gives PSAPs the pow...
Nov 18, 2025
Meet Eddie Lau — a Senior Sales Engineer with 25 years of experience designing emergency communications systems and one of the few engineers who’s seen firsthand how PSAPs operate across the country. Eddie found his calling in 9-1-1 after leaving the...
Meet Eddie Lau — a Senior Sales Engineer with 25 years of experience designing emergency communications systems and one of the few engineers who’s seen firsthand how PSAPs operate across the country. Eddie found his calling in 9-1-1 after leaving the commercial tech world, discovering purpose in building systems that protect citizens and first responders on their worst days. With deep industry expertise, a commitment to innovation, and a background shaped by discipline from his years as a compet...