Press Releases & Publications
Dec 17, 2025
Howard Tien didn’t come into public safety by accident, and he didn’t come into NG911 chasing trends. For him, this work has always been about one thing: helping people when it matters most — and making sure the systems behind that help actually hold...
Howard Tien didn’t come into public safety by accident, and he didn’t come into NG911 chasing trends. For him, this work has always been about one thing: helping people when it matters most — and making sure the systems behind that help actually hold up when lives are on the line.
“I always wanted a career where I could help people,” Howard says. “Doctor, soldier, police officer — something in service. That’s always been there.”
Growing up in Taiwan and later coming to the United States as...
Dec 11, 2025
Imagine this: you’re trapped in your car after a pile-up on the freeway. Cell towers are overloaded. You try calling 911 — nothing. The call won’t connect. The signal flickers in and out. Seconds feel like hours. Then you remember: you can text 911....
Imagine this: you’re trapped in your car after a pile-up on the freeway. Cell towers are overloaded. You try calling 911 — nothing. The call won’t connect. The signal flickers in and out. Seconds feel like hours. Then you remember: you can text 911. A message as simple as “Car crash, Hwy 10 eastbound near exit 64, 2 injured, can’t move” could save your life.
In this blog from NGA, we’ll cover Next Generation 911 (NG911) text, how it works, and how this technology keeps you in direct contact wit...
Nov 25, 2025
Every 911 call starts with one thing: trust. For decades, legacy 911 networks have kept that trust alive — but they were built for landlines, not for the world we live in now.
Today’s emergencies happen over text, video, apps, and connected device...
Every 911 call starts with one thing: trust. For decades, legacy 911 networks have kept that trust alive — but they were built for landlines, not for the world we live in now.
Today’s emergencies happen over text, video, apps, and connected devices. And that’s exactly why Next Generation 911 (NG911) is transforming emergency response.
Contrary to the fear surrounding “cyber risk,” the truth is this: modernizing 911 makes it stronger, not weaker. NG911’s digital backbone gives PSAPs the pow...
Nov 18, 2025
Meet Eddie Lau — a Senior Sales Engineer with 25 years of experience designing emergency communications systems and one of the few engineers who’s seen firsthand how PSAPs operate across the country. Eddie found his calling in 9-1-1 after leaving the...
Meet Eddie Lau — a Senior Sales Engineer with 25 years of experience designing emergency communications systems and one of the few engineers who’s seen firsthand how PSAPs operate across the country. Eddie found his calling in 9-1-1 after leaving the commercial tech world, discovering purpose in building systems that protect citizens and first responders on their worst days. With deep industry expertise, a commitment to innovation, and a background shaped by discipline from his years as a compet...
Nov 14, 2025
When a PSAP flips the switch to Next Generation 911, it’s not just a technical cutover — it’s an emotional one. Behind every router upgrade and GIS layer are people who’ve spent years mastering legacy systems. They’ve built muscle memory on analog co...
When a PSAP flips the switch to Next Generation 911, it’s not just a technical cutover — it’s an emotional one. Behind every router upgrade and GIS layer are people who’ve spent years mastering legacy systems. They’ve built muscle memory on analog consoles and now face a digital interface that rewires how they think, respond, and route calls — all while someone’s life is on the line.
And here’s the truth most RFPs and vendor playbooks gloss over: The biggest hurdle to NG911 success isn’t techno...
Nov 10, 2025
When disaster strikes, every second counts — and every call matters. Whether it’s a hurricane, cyberattack, or network failure, Next Generation 911 (NG911) must stay operational when everything else fails.
In this guide from NGA, we’ll break down ex...
When disaster strikes, every second counts — and every call matters. Whether it’s a hurricane, cyberattack, or network failure, Next Generation 911 (NG911) must stay operational when everything else fails.
In this guide from NGA, we’ll break down exactly how to design disaster and failover systems that keep 911 online no matter what happens — using best practices, real Reddit and industry insights, and Google-compliant quality standards.
Why Failover Isn’t Optional in NG911
NG911’s IP-based...
Nov 08, 2025
The Department of the Interior and Local Government (DILG) has introduced a new data-driven upgrade to the country’s unified 911 emergency hotline through the integration of hyperconverged analytics technology.
The system, launched last September,...
The Department of the Interior and Local Government (DILG) has introduced a new data-driven upgrade to the country’s unified 911 emergency hotline through the integration of hyperconverged analytics technology.
The system, launched last September, is now being enhanced at the Unified Emergency 911 National Command Center in Manila and its first regional hub in Cebu.
Hyperconverged analytics uses data science to merge real-time analytics with automation, helping authorities make faster, mor...
Nov 08, 2025
The Department of the Interior and Local Government (DILG) has begun integrating hyperconverged analytics into the country’s unified emergency hotline system, marking a significant step in modernizing the Philippines’ 911 operations.
The upgrade c...
The Department of the Interior and Local Government (DILG) has begun integrating hyperconverged analytics into the country’s unified emergency hotline system, marking a significant step in modernizing the Philippines’ 911 operations.
The upgrade covers the Unified Emergency 911 National Command Center (NCC) in Manila and the first regional hub in Cebu, both of which are now equipped to process and analyze emergency data in real time.
According to DILG Emergency 911 National Office executiv...
Nov 06, 2025
The country’s unified 911 emergency response system launched only last September has just received a revolutionary upgrade.
Hyperconverged analytics is now being integrated into the public safety systems of the Unified Emergency 911 National Comma...
The country’s unified 911 emergency response system launched only last September has just received a revolutionary upgrade.
Hyperconverged analytics is now being integrated into the public safety systems of the Unified Emergency 911 National Command Center in Manila and the first regional hub in Cebu.
Hyperconverged analytics is the future of 911. It uses data science to combine real-time analytics with automation to provide lightning-fast insights that aid in decision-making during emerge...
Nov 06, 2025
The country’s unified 911 emergency response system has taken a huge leap forward just months after its launch, with hyperconverged analytics now being integrated into the Unified Emergency 911 National Command Center in Manila and its first regional...
The country’s unified 911 emergency response system has taken a huge leap forward just months after its launch, with hyperconverged analytics now being integrated into the Unified Emergency 911 National Command Center in Manila and its first regional hub in Cebu.
The technology combines real-time analytics, data automation, and intelligent processing to help emergency teams react faster, make smarter decisions, and coordinate responders more efficiently. It marks a significant modernization m...