Press Releases & Publications
Aug 20, 2025
When dialing 911, you expect assistance to be on the way—and fast. But what actually happens behind the scenes after the call is placed and connected? For decades, emergency calls were routed based on cell towers, their locations, limited to voice-on...
When dialing 911, you expect assistance to be on the way—and fast. But what actually happens behind the scenes after the call is placed and connected? For decades, emergency calls were routed based on cell towers, their locations, limited to voice-only communication, and often struggled with incomplete information. Today, a new era of emergency response is here thanks to Next Generation 911 (NG911). This emergency telecommunications system is modernizing how 911 calls are routed, evaluated, and...
Aug 12, 2025
This means calls for help can now be made via text messaging, video calls, group chats and voice calls sent through popular messaging app Facebook Messenger, with other messaging apps to follow. The Morong and Mambajao LGUs can now receive and manage...
This means calls for help can now be made via text messaging, video calls, group chats and voice calls sent through popular messaging app Facebook Messenger, with other messaging apps to follow. The Morong and Mambajao LGUs can now receive and manage messages from these apps using a single, unified platform.
Aug 12, 2025
Residents and visitors in Morong, Rizal, and the municipality of Mambajao in Camiguin Island can now make emergency calls using their favorite messaging apps and social media platforms. This upgrade is part of a modernization effort to streamline eme...
Residents and visitors in Morong, Rizal, and the municipality of Mambajao in Camiguin Island can now make emergency calls using their favorite messaging apps and social media platforms. This upgrade is part of a modernization effort to streamline emergency response and improve public safety in these areas.
Aug 11, 2025
Residents and visitors in Morong, Rizal, and Mambajao, Camiguin, can now contact their local 911 command centers through messaging applications and social media.
Residents and visitors in Morong, Rizal, and Mambajao, Camiguin, can now contact their local 911 command centers through messaging applications and social media.
Aug 11, 2025
Residents and visitors of Morong town in Rizal and the municipality of Mambajao in Camiguin Island can now make emergency calls to their 911 command centers using their preferred messaging apps.
Residents and visitors of Morong town in Rizal and the municipality of Mambajao in Camiguin Island can now make emergency calls to their 911 command centers using their preferred messaging apps.
Aug 11, 2025
Cloud-based NG9-1-1 platform will replace aging infrastructure, enabling faster, more accurate emergency response across the region.
MONROVIA, CA — (Aug. 11, 20025) — NGA today announced four counties across West Virginia — including Mason, Pendl...
Cloud-based NG9-1-1 platform will replace aging infrastructure, enabling faster, more accurate emergency response across the region.
MONROVIA, CA — (Aug. 11, 20025) — NGA today announced four counties across West Virginia — including Mason, Pendleton, Raleigh, and Grant — have selected the company to bring advanced, cloud-based Next Generation 9-1-1 (NG9-1-1) technology to modernize local emergency response systems and strengthen public safety operations, enabling faster, more accurate respo...
Aug 04, 2025
New 9-1-1 platform supports smarter call routing, increased reliability, and future connectivity across Florida’s emergency network
TALLAHASSEE, Fla (Aug 5, 2025)—Leon County has selected NGA to deploy a Next Generation 9-1-1 (NG911) system, a ma...
New 9-1-1 platform supports smarter call routing, increased reliability, and future connectivity across Florida’s emergency network
TALLAHASSEE, Fla (Aug 5, 2025)—Leon County has selected NGA to deploy a Next Generation 9-1-1 (NG911) system, a major step in modernizing the County’s emergency communications infrastructure to support faster, more resilient and more precise response capabilities.
The NG911 system will replace decades-old legacy infrastructure and will simultaneously support...
Jul 23, 2025
Simply answering 911 calls is no longer enough to meet today’s public safety needs and demands. Emergency response teams now require live insights, multimedia data, and multi-agency coordination to make crucial decisions faster and more effectively t...
Simply answering 911 calls is no longer enough to meet today’s public safety needs and demands. Emergency response teams now require live insights, multimedia data, and multi-agency coordination to make crucial decisions faster and more effectively than ever before. That’s where NG911 (Next Generation 911) comes in—transforming 911 call centers into data-powered, interoperable command hubs.
In this blog from NGA, we’ll discuss how the shift from basic operational awareness to compl...
Jul 14, 2025
As emergency communication advances, access to modern and reliable resources is more crucial than ever. At NGA, our mission is to support public safety professionals by providing trusted guidance and tools for implementing and managing Next Generatio...
As emergency communication advances, access to modern and reliable resources is more crucial than ever. At NGA, our mission is to support public safety professionals by providing trusted guidance and tools for implementing and managing Next Generation 911 (NG911) systems.
This guide brings together the most essential NG911 resources for 2025—covering standards, planning, training, and the technologies that are revolutionizing emergency response across the country.
Next Generation 911 Explain...
Jun 25, 2025
As NG911 (Next Generation 911) deployments increase across the country, public safety agencies must adapt to modernize their emergency communication systems. With the FCC (The Federal Communications Commission) introducing new standards and communiti...
As NG911 (Next Generation 911) deployments increase across the country, public safety agencies must adapt to modernize their emergency communication systems. With the FCC (The Federal Communications Commission) introducing new standards and communities demanding faster, more accurate emergency response, forming the right partnership with 911 providers like NGA is more essential than ever.
In this blog from NGA, we’ll dive into key strategies for public safety agencies to assess th...