Understanding Situational Awareness: What It is and Why It's Essential for Emergency Response

Feb 22, 2024

The public safety industry, whether emergency response agencies, first responders, or 9-1-1 call centers, all have one thing in common: improved situational awareness....
NG911 Call Handling: Transforming How We Connect in Crisis Situations

Feb 14, 2024

Welcome to the future of emergency response with NG911 call handling, an emergency response solution that's redefining how we connect in our most critical moments. This innovative advancement harnesse...
Overcoming Challenges: How PSAPs Can Prepare for the NG911 Upgrade in 2024

Jan 30, 2024

As our society increasingly relies on smartphones and digital technologies for communication, having 9-1-1 systems that can support live video streaming, text messaging, and photos for emergencies is...
NG911 ESInet: A Comprehensive Introduction

Jan 12, 2024

Imagine a scenario where when a caller connects to 9-1-1, they can send crucial information to dispatchers about an emergency through videos, real time text (RTT) messages, or photos. With Next Genera...
NG911 Emergency Networks: Connecting Public Safety Communications for Enhanced Emergency Communications

Dec 19, 2023

In the age of rapid technological advancements, our emergency communications technology has seen significant upgrades in recent years. From the traditional 9-1-1 infrastructure to NG9-1-1, we've come...
Funding the Future: Exploring Financial Strategies for PSAPs Adopting NG911 in 2024

Dec 11, 2023

As we approach 2024, many public safety answering points (PSAPs) still need an upgrade to their current 9-1-1 telecommunication systems. Being at the forefront of emergency response, it's imperative t...
Future-Ready Emergency Response: A Guide to NG911 Implementation for PSAPs in 2024

Dec 04, 2023

Public safety industry professionals and organizations are always searching for ways to improve emergency response times, safety, and outcomes. With the adoption of NG9-1-1 (Next Generation 9-1-1), ho...
Ensuring Compatibility: Key Questions for PSAPs Transitioning to NG911

Nov 29, 2023

The adoption of NG9-1-1 (Next Generation 9-1-1) is transforming the way emergency response is carried out around the world, and as such, public safety organizations are left to navigate their way from...
Revolutionizing Emergency Response: The Impact of Automated Abandoned Callback (AAC)

Nov 14, 2023

In the fast-paced realm of emergency response systems, each passing moment holds paramount importance in ensuring the safety and well-being of communities during critical situations. However, one pers...
Why 9-1-1 is the Emergency Number and 10 Interesting Facts About America's Emergency Telephone Number

Oct 31, 2023

February of this year marked the 55th anniversary of the first 9-1-1 call in the United States. Since then, this number has been the lifeline for millions of Americans...