Press Releases & Publications

"A MUCH-NEED SERVICE IMPROVEMENT? The Philippine National Police assured the public that emergencies reported through 911 will be addressed within three to five minutes due to its upgraded re

Dec 21, 2024

A MUCH-NEED SERVICE IMPROVEMENT? The Philippine National Police assured the public that emergencies reported through 911 will be addressed within three to five minutes due to its upgraded response system.
A MUCH-NEED SERVICE IMPROVEMENT? The Philippine National Police assured the public that emergencies reported through 911 will be addressed within three to five minutes due to its upgraded response system.

Dec 20, 2024

The Philippine National Police (PNP), through its Office of Communications and Electronics Service (CES), is stepping up efforts to ensure public safety during the holiday season. With increased travel, festive gatherings, and heightened activity acr...
The Philippine National Police (PNP), through its Office of Communications and Electronics Service (CES), is stepping up efforts to ensure public safety during the holiday season. With increased travel, festive gatherings, and heightened activity across the country, the PNP reminds everyone to stay vigilant and rely on the universal emergency hotline 911 (then press 1) for immediate assistance.
Safe holidays! Use 911 in the Philippines to report crimes, emergencies

Dec 20, 2024

MANILA, Philippines – While the Yuletide season is a period for celebration, it’s also a time when petty crimes may spike. The Philippine National Police (PNP), however, assured the public its 911 hotline has been upgraded to better respond to eme...
MANILA, Philippines – While the Yuletide season is a period for celebration, it’s also a time when petty crimes may spike. The Philippine National Police (PNP), however, assured the public its 911 hotline has been upgraded to better respond to emergencies. PNP Office of Communications and Electronics Services (CES) Director Police Brigadier General Warren Gaspar Tolito said its new call handling system is the same as the technology used in the United States and Europe.
The Philippine National Police guarantees it can deploy first responders seconds after people in distress call their upgraded 911 emergency hotline

Dec 20, 2024

The Philippine National Police guarantees it can deploy first responders seconds after people in distress call their upgraded 911 emergency hotline
The Philippine National Police guarantees it can deploy first responders seconds after people in distress call their upgraded 911 emergency hotline
PNP now responds to emergency calls in 3-5 minutes as commitment to DILG’s Revitalized 911 program - Manila Standard

Dec 15, 2024

Philippine National Police (PNP) responders now arrive on the scene in less than five minutes. Police Brigadier General Warren Gaspar A. Tolito, Director of the PNP Communications and Electronics Service (CES) shared the good news that over 90% of...
Philippine National Police (PNP) responders now arrive on the scene in less than five minutes. Police Brigadier General Warren Gaspar A. Tolito, Director of the PNP Communications and Electronics Service (CES) shared the good news that over 90% of all Police 911 calls can now be responded to in record response time. The game-changing approach to emergency response is a direct result of the Department of Interior and Local Government’s (DILG) Revitalized Emergency 911 Project that calls for...
Emergency Response Accessibility: Ways NG911  Helps Individuals in Need Call 911

Dec 13, 2024

Emergencies can happen in an instant, and having quick access to help is vital for everyone. Traditional 911 systems, however, have their limitations, even more so for individuals with language barriers, disabilities, or those in situations where...
Emergencies can happen in an instant, and having quick access to help is vital for everyone. Traditional 911 systems, however, have their limitations, even more so for individuals with language barriers, disabilities, or those in situations where calling 911 is not possible or safe. NG911 NG911 (Next Generation 911) was created to address these limitations by making emergency response more accessible, inclusive, and effective for all. In this blog from NGA, we’ll cover how Next G...
PNP speeds up emergency response

Dec 10, 2024

THE Philippine National Police (PNP) now responds to emergency calls within three to five minutes, bolstered by the Department of the Interior and Local Government’s (DILG) Revitalized Emergency 911 initiative. Brigadier General Warren Gaspar A. T...
THE Philippine National Police (PNP) now responds to emergency calls within three to five minutes, bolstered by the Department of the Interior and Local Government’s (DILG) Revitalized Emergency 911 initiative. Brigadier General Warren Gaspar A. Tolito, head of the PNP Communications and Electronics Service, said over 90% of calls to Police 911 are answered within the target response time, a marked improvement driven by upgraded systems and protocols.
Improving Public Safety with NG911: The Role of Real-Time Video in 911 Emergency Calls

Nov 25, 2024

Because every second counts during an emergency, public safety systems, and technology need to be equipped with the right tools to provide effective and accessible assistance during these critical moments. Enter NG911 (Next Generation 911)—a transfor...
Because every second counts during an emergency, public safety systems, and technology need to be equipped with the right tools to provide effective and accessible assistance during these critical moments. Enter NG911 (Next Generation 911)—a transformative upgrade to the outdated 911 system that introduces and supports innovative communication capabilities, such as real-time video for 911 emergency calls.  In this blog from NGA, we’ll cover how Next Generation 911 and its live video featu...
NG911: Enhancing Public Safety Services Through Emergency Dispatch Training and Technology

Nov 21, 2024

It goes without saying that every second counts in an emergency, and without the proper training and technology, first responders can’t do their vital work to the best of their abilities. Enter NG911 (Next Generation 911)—an innovative telecommunicat...
It goes without saying that every second counts in an emergency, and without the proper training and technology, first responders can’t do their vital work to the best of their abilities. Enter NG911 (Next Generation 911)—an innovative telecommunications system designed to modernize emergency response. By integrating dispatch training with advanced technology, Next Generation 911 enhances public safety services while ensuring fast and accurate assistance in times of crisis. In this blog from...
5 ways '911 tech' is enhancing PH emergency respone

Nov 19, 2024

Last August, an agreement was signed to establish an integrated 911 hotline for the country. The Department of the Interior and Local Government (DILG) and the Emergency 911 National Office signed a memorandum of understanding with communications com...
Last August, an agreement was signed to establish an integrated 911 hotline for the country. The Department of the Interior and Local Government (DILG) and the Emergency 911 National Office signed a memorandum of understanding with communications company PLDT, Inc. (formerly Philippine Long Distance Telephone) and Next Generation Advanced (NGA) 911, the local affiliate of NGA 911, a California-based company that innovates emergency calling technology.