Press Releases & Publications
Nov 28, 2020
As the federal government proposes a new framework for regional telecommunications network outages, California is leading the way by approving the development of the first NG9-1-1 statewide outage reporting system. But the process of choosing the rig...
As the federal government proposes a new framework for regional telecommunications network outages, California is leading the way by approving the development of the first NG9-1-1 statewide outage reporting system. But the process of choosing the right NG9-1-1 provider can be difficult, particularly when the solution must be deployed quickly, effectively, and affordably in a state with more than 400 Public Safety Answering Points and 39 million residents.
The California Office of Emergency Se...
Nov 12, 2020
Our Director of Marketing has a 1967 Mustang. It's a sweet ride–she likes to share photos of the restoration that has gone twice as long as planned and many times over budget.
Classic cars are cool. But making 53 year old technology stretch the bo...
Our Director of Marketing has a 1967 Mustang. It's a sweet ride–she likes to share photos of the restoration that has gone twice as long as planned and many times over budget.
Classic cars are cool. But making 53 year old technology stretch the bounds of time and innovation is not without challenges. Original parts are no longer manufactured, and solutions to accommodate today's environment are bolted on and patched in place. It's clunky and inelegant, but it works. Until it doesn't. The pony...
Oct 31, 2020
Over the last month, we have hosted dozens of face to face chats online to listen and learn how we can better serve your community. It’s been great getting to know you and hearing about how things are going in your center. With everything that is goi...
Over the last month, we have hosted dozens of face to face chats online to listen and learn how we can better serve your community. It’s been great getting to know you and hearing about how things are going in your center. With everything that is going on around us we have all been reminded how much we are in this together.
Many of you requested that we continue to share how our customers are responding to our solution as we help them overcome the challenges in transitioning to NG9-1-1. Provi...
Oct 28, 2020
We are proud to announce Dustin Becker's new role as our Global Sales Support Manager. With more than six years of public safety experience, Dustin will transition from his previous role as Account Executive to provide direction, guidance, and ongoin...
We are proud to announce Dustin Becker's new role as our Global Sales Support Manager. With more than six years of public safety experience, Dustin will transition from his previous role as Account Executive to provide direction, guidance, and ongoing support for NGA 911 staff as the company continues to grow.
“I transitioned from where I was as an Account Executive to Global Sales Support Manager [because] I know the company back to front,” Dustin explained. “I want to ensure that my custome...
Oct 06, 2020
It is a pleasure to announce that Dave Hopkins, former NY 9-1-1 Director, joined the NGA 911 fam as an Account Executive.
Mr. Hopkins is the former 9-1-1 Director of Steuben County, New York, where he served 16 years in the Public Safety Answering...
It is a pleasure to announce that Dave Hopkins, former NY 9-1-1 Director, joined the NGA 911 fam as an Account Executive.
Mr. Hopkins is the former 9-1-1 Director of Steuben County, New York, where he served 16 years in the Public Safety Answering Point (PSAP), 13 years at Rochester Telephone, 19 years and counting as an active firefighter, and 25 years in EMS. In addition to his professional experience, Mr. Hopkins serves as a board member for the Southern Tier Network Inc. and serves as the...
Sep 22, 2020
So, you are getting ready to write an RFP – raise your hand if you are excited! OK, OK, we know it is not the most fun thing you will ever do. However, you are embarking on an incredibly important process that should signal the start of a great conv...
So, you are getting ready to write an RFP – raise your hand if you are excited! OK, OK, we know it is not the most fun thing you will ever do. However, you are embarking on an incredibly important process that should signal the start of a great conversation. An RFP done right sets the stage for a beautiful relationship with the perfect partner for your agency and community.**
But it is a challenging process, no doubt. You are creating the RFP because you need to figure out how to solve a p...
Sep 18, 2020
Public safety industry veteran Sharon Counterman joins NGA 911 to further the mission of putting the best tools in the hands of telecommunicators and first responders across the globe.
Ms. Counterman comes to the NGA 911 family after working closely...
Public safety industry veteran Sharon Counterman joins NGA 911 to further the mission of putting the best tools in the hands of telecommunicators and first responders across the globe.
Ms. Counterman comes to the NGA 911 family after working closely with the team on a Next Generation 9-1-1 project in Nevada. “I wanted to be a part of an innovative company that is making history in the 9-1-1 world,” Ms. Counterman said. “From the RFP response through implementation, the NGA 911 team was extrem...
Aug 06, 2020
Today we would like to share a topic that is timely no matter what season: disaster preparedness. Our resident expert, Dr. Bill Munn, a lifelong emergency services professional with a passion for public safety, has previously developed and taught a c...
Today we would like to share a topic that is timely no matter what season: disaster preparedness. Our resident expert, Dr. Bill Munn, a lifelong emergency services professional with a passion for public safety, has previously developed and taught a course in emergency management for the Bush School at Texas A&M University. With us here at NGA 911, Dr. Munn has created and presented sessions on emergency preparedness for 9-1-1 facilities across the nation. In his presentation, he explains the num...
Jul 16, 2020
See how one County skipped costly and cumbersome patches and upgrades to transition from one of the last few remaining Basic 9-1-1 systems to Cloud-based Next Generation 9-1-1 in less than a year.
[>> Read more on Gov CIO Outlook](https://www.govcio...
See how one County skipped costly and cumbersome patches and upgrades to transition from one of the last few remaining Basic 9-1-1 systems to Cloud-based Next Generation 9-1-1 in less than a year.
[>> Read more on Gov CIO Outlook](https://www.govciooutlook.com/news/nation-s-first-cloudbased-next-generation-911-esinet-cpe-goes-live-in-elko-county-nevada-pnid-31.html)
What is the beauty of true i3 compliant native Cloud Next Generation 9-1-1? You go to bed at night, not worrying about catastro...
Jul 09, 2020
We are excited to announce that Mike DeWeese recently joined the company as Vice President of Technology.
“We are thrilled to welcome Mike to the NGA 911 family. He shares our customer-centric focus, drive, and commitment to leading-edge technolog...
We are excited to announce that Mike DeWeese recently joined the company as Vice President of Technology.
“We are thrilled to welcome Mike to the NGA 911 family. He shares our customer-centric focus, drive, and commitment to leading-edge technology that will bring our public safety customers into the 21st century and beyond,” said Don Ferguson, NGA 911 CEO.
With an impressive 29 years of industry experience behind him, Mike’s wealth of knowledge in public safety technology and infrastructu...