Next Generation 911 Technology and Its Importance for Emergency Dispatchers

Nov 14, 2022

NG9-1-1 is revolutionizing the public safety landscape as we know it. With emergency callers being more mobile now than ever before, dispatchers equipped with  outdated 911 systems are unable to meet the demands of today’s digital society...
NG9-1-1 is revolutionizing the public safety landscape as we know it. With emergency callers being more mobile now than ever before, dispatchers equipped with  outdated 911 systems are unable to meet the demands of today’s digital society.  As the first line of communication during an emergency, switching to updated infrastructures with Next Generation 911 technology is essential for dispatchers to provide quick and effective response services to every American community. ...
NG911 Adoption: How to Support Next Generation 911 in Your PSAP and Community

Nov 03, 2022

Public Safety Answering Points (PSAPs) are the first emergency response line for millions of citizens across the United States. For PSAPs to provide efficient and effective 911 services, they must be equipped with the most reliable and modernized eme...
Public Safety Answering Points (PSAPs) are the first emergency response line for millions of citizens across the United States. For PSAPs to provide efficient and effective 911 services, they must be equipped with the most reliable and modernized emergency response system, like NG9-1-1.  NG911 is the next generation in emergency response, and this infrastructure allows PSAPs to receive and process information from citizens as the incident occurs. NG911 also provides agencies with the roadmap...
What is An RTT Call with NG911 Understanding How Real-Time-Text for 911 Works

Oct 30, 2022

When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-Time Text,” and is an essential capability feature made possible with NG9-1-1.  When paired with the NG911 infrastructu...
When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-Time Text,” and is an essential capability feature made possible with NG9-1-1.  When paired with the NG911 infrastructure, RTT for 911 allows PSAPs (Public Safety Answering Points) to communicate more effectively with citizens in need. Real-Time text is often used by smartphone users who are hard of hearing, deaf, or have speech limitations and can be vital for these...
911 Trunks with NG911: Fixing the Emergency Phone Call Overload - NGA

Oct 19, 2022

911 trunks are a vital part of our nation's emergency response infrastructure. Public Safety Answering Points (PSAPs) handle millions of calls each year, and 911 trunks are essential to ensuring that every one of those calls is answered. But not ever...
911 trunks are a vital part of our nation's emergency response infrastructure. Public Safety Answering Points (PSAPs) handle millions of calls each year, and 911 trunks are essential to ensuring that every one of those calls is answered. But not every call that reaches dispatchers is an emergency. Unfortunately, 911 call centers are overloaded due to communication technology advancements.  The influx of non-emergency phone calls is putting a strain on the current 911 system, leaving actua...
NG911 Cloud-Based Calling: Modernizing Emergency Response

Oct 12, 2022

In today's fast-paced, digital world, we rely on cloud-based technology for just about everything. So it is no surprise that the public safety industry is transitioning to more modernized solutions to help improve how they deliver emergency response...
In today's fast-paced, digital world, we rely on cloud-based technology for just about everything. So it is no surprise that the public safety industry is transitioning to more modernized solutions to help improve how they deliver emergency response services. One of the most promising of these solutions is NG9-1-1 cloud-based calling.   In this blog from our trusted NG911 providers and experts at NGA, we'll discuss cloud-based calling with NG911 and how it's changing emergency response fo...
The NG911 Architecture: Understanding the Next Evolution of Emergency Response

Oct 06, 2022

When most people think about emergency response, they think about the 9-1-1 system. While it has been around for decades, the current 911 infrastructure was not designed to handle the emergency communication needs of our digital society.  With...
When most people think about emergency response, they think about the 9-1-1 system. While it has been around for decades, the current 911 infrastructure was not designed to handle the emergency communication needs of our digital society.  With rapid technological advances, especially within the last twenty years, we can now provide a better solution that will meet the needs of emergency responders and citizens alike. That solution is NG9-1-1. In this blog, our trusted NG911 providers and...
Next Generation 911 Ready: A Decision Maker’s Guide to NG911

Sep 26, 2022

The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 91...
The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 911 telecommunications agencies will access updated wireless multimedia communications technology.  Much of the Legacy 911 infrastructure that supports emergency calls has remained the same since the first 911 call was placed in February 1968. G...
The FCC and NG911: Five Steps to Improve the Deployment of Next Generation 911 Across America

Sep 18, 2022

With the increasing demand for emergency services to keep up with our digital society, the need for more efficient 911 telecommunication systems is more essential than ever. No one understands the need for a faster, more precise emergency response th...
With the increasing demand for emergency services to keep up with our digital society, the need for more efficient 911 telecommunication systems is more essential than ever. No one understands the need for a faster, more precise emergency response than the public safety industry.  Government agencies have worked with 911 organizations since the early 2000s to improve and deploy emergency communication infrastructures. And the FCC (Federal Communications Commission) has been a big part of t...
The NG911 Institute: A Brief Introduction

Sep 06, 2022

In these unprecedented times, the demands for more efficient and reliable emergency response are higher than ever. With measures such as the NG9-1-1 initiative throughout the country, public safety personnel and local and federal governments are work...
In these unprecedented times, the demands for more efficient and reliable emergency response are higher than ever. With measures such as the NG9-1-1 initiative throughout the country, public safety personnel and local and federal governments are working together to bolster 911 services in every community.  One organization at the forefront of this effort is the NG911 Institute. This non-profit organization's mission is to support and aid the Congressional NextGen 9-1-1 Caucus in the rapid...
NG911 Law: 10 Actions to put into Your Next Generation 911 Project Plan

Aug 24, 2022

When it comes to NG9-1-1, many things contribute to successful deployment. A crucial part of the process is complying with The Federal Communications Commission's (FCC) rules and regulations and NENA standards.  There's no doubt that...
When it comes to NG9-1-1, many things contribute to successful deployment. A crucial part of the process is complying with The Federal Communications Commission's (FCC) rules and regulations and NENA standards.  There's no doubt that staying compliant with federal rules and regulations can be daunting at times. However, it's essential to remember planning and taking necessary steps can mean a smoother NG911 transition for your emergency response organization without compromi...
The NG911 Roadmap and The 5 Goals of Connecting Emergency Response Systems Nationwide

Aug 11, 2022

Did you know that many states in America are actively working on implementing NG9-1-1 by following the NG911 Roadmap? While this is excellent news, many communities and jurisdictions are still relying on outdated 911 systems to help manage emergency...
Did you know that many states in America are actively working on implementing NG9-1-1 by following the NG911 Roadmap? While this is excellent news, many communities and jurisdictions are still relying on outdated 911 systems to help manage emergency calls and response services.  When it comes to public safety, having a 911 infrastructure that's faster, reliable, and adaptable can mean the difference between lives saved and tragedy. Implementing NG911 (Next Generation 911) in emergency call ce...
NG911 Terminology: Learn the Terms and Be Prepared for Next Generation 911

Aug 08, 2022

As Next Generation 911 is implemented across the nation, emergency professionals need to become familiar with NG9-1-1 terminology associated with this advanced technology. The NG911 infrastructure comes with many new standards for public safety, and...
As Next Generation 911 is implemented across the nation, emergency professionals need to become familiar with NG9-1-1 terminology associated with this advanced technology. The NG911 infrastructure comes with many new standards for public safety, and with those come essential terms, processes, acronyms, and entities to add to your vocabulary.  In this blog post from our trusted Next Generation 911 providers and experts at NGA, we will define some of the most important terms so that y...
NG911 Benefits: Why Emergency Call Center Success and Community Safety Depend on Updated 911 Technology - NGA

Jul 25, 2022

According to a report by NBC Washington in 2021, outdated 911 system technology caused nearly 100,000 emergency calls in our Nation's capital of Washington D.C. to be directed to the wrong call centers or required calls to be transferred to the prope...
According to a report by NBC Washington in 2021, outdated 911 system technology caused nearly 100,000 emergency calls in our Nation's capital of Washington D.C. to be directed to the wrong call centers or required calls to be transferred to the proper jurisdiction. Those 100,000 calls represented 100,000 individuals who were facing possible life-threatening situations.  Recent events such as inconsistent emergency call handling and transferring and security breaches have highlighted the vulne...
NG911 NOW: A Look into the Coalition Dedicated to Accelerating the Deployment Next Generation 911

Jul 14, 2022

Emergency response is evolving. Smart devices and digital technologies allow dispatchers to receive and act on information instantly. If you're a public safety professional, you know just how vital advanced emergency telecommunications systems, like...
Emergency response is evolving. Smart devices and digital technologies allow dispatchers to receive and act on information instantly. If you're a public safety professional, you know just how vital advanced emergency telecommunications systems, like NG9-1-1, are to the people and communities you serve. NG911 (Next Generation 911) is the future of emergency response. But what is NG911 really, and why is it such an essential upgrade for public safety? In this blog from our NG911 providers and ex...
Migrating to The NG911 System in 5 Steps

Jul 08, 2022

Regarding public safety, the U.S. has made great strides with the adoption and implementation of NG9-1-1 (Next Generation 911). The NG911 system is an innovative infrastructure that allows for seamless communication between 911 callers, dispatchers,...
Regarding public safety, the U.S. has made great strides with the adoption and implementation of NG9-1-1 (Next Generation 911). The NG911 system is an innovative infrastructure that allows for seamless communication between 911 callers, dispatchers, and first responders through interconnected IP (Internet Protocol) cloud-based networks.  While the Next Generation 911 system will guide public safety into the digital age with revolutionary telecommunications technology, migrating to NG911 can s...