Next Generation 911 Ready: A Decision Maker’s Guide to NG911

Sep 26, 2022

The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 91...
The digital communications landscape is evolving rapidly, driving the high demand for more efficient and effective emergency response services. With the nationwide NG9-1-1 implementation initiative, PSAPs (public safety answering points) and other 911 telecommunications agencies will access updated wireless multimedia communications technology.  Much of the Legacy 911 infrastructure that supports emergency calls has remained the same since the first 911 call was placed in February 1968. Gi...
The FCC and NG911: Five Steps to Improve the Deployment of Next Generation 911 Across America

Sep 18, 2022

With the increasing demand for emergency services to keep up with our digital society, the need for more efficient 911 telecommunication systems is more essential than ever. No one understands the need for a faster, more precise emergency response th...
With the increasing demand for emergency services to keep up with our digital society, the need for more efficient 911 telecommunication systems is more essential than ever. No one understands the need for a faster, more precise emergency response than the public safety industry.  Government agencies have worked with 911 organizations since the early 2000s to improve and deploy emergency communication infrastructures. And the FCC (Federal Communications Commission) has been a big part of t...
The NG911 Institute: A Brief Introduction

Sep 06, 2022

In these unprecedented times, the demands for more efficient and reliable emergency response are higher than ever. With measures such as the NG9-1-1 initiative throughout the country, public safety personnel and local and federal governments are work...
In these unprecedented times, the demands for more efficient and reliable emergency response are higher than ever. With measures such as the NG9-1-1 initiative throughout the country, public safety personnel and local and federal governments are working together to bolster 911 services in every community.  One organization at the forefront of this effort is the NG911 Institute. This non-profit organization's mission is to support and aid the Congressional NextGen 9-1-1 Caucus in the rapid...
NG911 Law: 10 Actions to put into Your Next Generation 911 Project Plan

Aug 24, 2022

When it comes to NG9-1-1, many things contribute to successful deployment. A crucial part of the process is complying with The Federal Communications Commission's (FCC) rules and regulations and NENA standards.  There's no doubt that...
When it comes to NG9-1-1, many things contribute to successful deployment. A crucial part of the process is complying with The Federal Communications Commission's (FCC) rules and regulations and NENA standards.  There's no doubt that staying compliant with federal rules and regulations can be daunting at times. However, it's essential to remember planning and taking necessary steps can mean a smoother NG911 transition for your emergency response organization without compromi...
The NG911 Roadmap and The 5 Goals of Connecting Emergency Response Systems Nationwide

Aug 11, 2022

Did you know that many states in America are actively working on implementing NG9-1-1 by following the NG911 Roadmap? While this is excellent news, many communities and jurisdictions are still relying on outdated 911 systems to help manage emergency...
Did you know that many states in America are actively working on implementing NG9-1-1 by following the NG911 Roadmap? While this is excellent news, many communities and jurisdictions are still relying on outdated 911 systems to help manage emergency calls and response services.  When it comes to public safety, having a 911 infrastructure that's faster, reliable, and adaptable can mean the difference between lives saved and tragedy. Implementing NG911 (Next Generation 911) in emergency call ce...
NG911 Terminology: Learn the Terms and Be Prepared for Next Generation 911

Aug 08, 2022

As Next Generation 911 is implemented across the nation, emergency professionals need to become familiar with NG9-1-1 terminology associated with this advanced technology. The NG911 infrastructure comes with many new standards for public safety, and...
As Next Generation 911 is implemented across the nation, emergency professionals need to become familiar with NG9-1-1 terminology associated with this advanced technology. The NG911 infrastructure comes with many new standards for public safety, and with those come essential terms, processes, acronyms, and entities to add to your vocabulary.  In this blog post from our trusted Next Generation 911 providers and experts at NGA, we will define some of the most important terms so that y...
NG911 Benefits: Why Emergency Call Center Success and Community Safety Depend on Updated 911 Technology - NGA

Jul 25, 2022

According to a report by NBC Washington in 2021, outdated 911 system technology caused nearly 100,000 emergency calls in our Nation's capital of Washington D.C. to be directed to the wrong call centers or required calls to be transferred to the prope...
According to a report by NBC Washington in 2021, outdated 911 system technology caused nearly 100,000 emergency calls in our Nation's capital of Washington D.C. to be directed to the wrong call centers or required calls to be transferred to the proper jurisdiction. Those 100,000 calls represented 100,000 individuals who were facing possible life-threatening situations.  Recent events such as inconsistent emergency call handling and transferring and security breaches have highlighted the vulne...
NG911 NOW: A Look into the Coalition Dedicated to Accelerating the Deployment Next Generation 911

Jul 14, 2022

Emergency response is evolving. Smart devices and digital technologies allow dispatchers to receive and act on information instantly. If you're a public safety professional, you know just how vital advanced emergency telecommunications systems, like...
Emergency response is evolving. Smart devices and digital technologies allow dispatchers to receive and act on information instantly. If you're a public safety professional, you know just how vital advanced emergency telecommunications systems, like NG9-1-1, are to the people and communities you serve. NG911 (Next Generation 911) is the future of emergency response. But what is NG911 really, and why is it such an essential upgrade for public safety? In this blog from our NG911 providers and ex...
Migrating to The NG911 System in 5 Steps

Jul 08, 2022

Regarding public safety, the U.S. has made great strides with the adoption and implementation of NG9-1-1 (Next Generation 911). The NG911 system is an innovative infrastructure that allows for seamless communication between 911 callers, dispatchers,...
Regarding public safety, the U.S. has made great strides with the adoption and implementation of NG9-1-1 (Next Generation 911). The NG911 system is an innovative infrastructure that allows for seamless communication between 911 callers, dispatchers, and first responders through interconnected IP (Internet Protocol) cloud-based networks.  While the Next Generation 911 system will guide public safety into the digital age with revolutionary telecommunications technology, migrating to NG911 can s...
NG911 Federal Funding: What You Need to Know

Jun 17, 2022

911 call centers and emergency response organizations are being asked to do more with less these days. As public safety demands evolve with the rapid advancements in communication technology, 911 personnel must have the tools and infrastructures to p...
911 call centers and emergency response organizations are being asked to do more with less these days. As public safety demands evolve with the rapid advancements in communication technology, 911 personnel must have the tools and infrastructures to protect individuals and communities successfully.  Countless lives are saved annually across the United States thanks to the quick thinking of highly trained emergency response professionals and the 911 systems they use. As such, 911 telecommunicat...
NG911 Data Model: Getting GIS Data Ready for Next Generation 911

Jun 09, 2022

NENA (The National Emergency Number Association) evaluates that 240 million 911 calls are made in America each year, with over 80 percent coming from smartphones and other wireless devices. Given this information, updating the 911 infrastructure with...
NENA (The National Emergency Number Association) evaluates that 240 million 911 calls are made in America each year, with over 80 percent coming from smartphones and other wireless devices. Given this information, updating the 911 infrastructure with more innovative and precise geographic location technology was a need recognized in 2000 that led to the development of NG9-1-1.  Emergency response telecommunications systems like NG911 (Next Generation 911) can not be truly successful witho...
How 911 Started: Understanding The Origins of 911 and Making the Switch to NG911

Jun 03, 2022

Over time, technological evolutions have created a demand for emergency systems that can keep up with the immediate needs of a digitally-communicating world. While the 911 infrastructure of the past has served communities well across America, public...
Over time, technological evolutions have created a demand for emergency systems that can keep up with the immediate needs of a digitally-communicating world. While the 911 infrastructure of the past has served communities well across America, public safety industry leaders have recognized the request for more accurate and streamlined 911 systems with the implementation and switch to NG9-1-1.  In this blog from the leading NG911 providers and experts at NGA, we will discuss:...
What is An RTT Call with NG911? Understanding How Real-Time-Text for 911 Works

May 26, 2022

When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-time-Text,” and is an essential capability feature made possible with NG9-1-1.  When paired with the NG911 infrastructure...
When receiving or making a call, you may have seen “RTT” or “T” on your phone’s screen. RTT is an acronym that stands for “Real-time-Text,” and is an essential capability feature made possible with NG9-1-1.  When paired with the NG911 infrastructure, RTT for 911 allows PSAPs (Public Safety Answering Points) to communicate more effectively with citizens in need. Real-time-text is often used by smartphone users who are hard of hearing, deaf, or have speech limitations and can be vital for these 9...
A Look Into the NENA NG9-1-1 Project

May 17, 2022

Developments in technology and communications systems have created a growing need for more advanced and streamlined processes for citizens to access emergency services. While existing 911 systems have helped telecommunicators manage 911 calls for ove...
Developments in technology and communications systems have created a growing need for more advanced and streamlined processes for citizens to access emergency services. While existing 911 systems have helped telecommunicators manage 911 calls for over thirty years, these systems don’t have the infrastructures to keep up with advancing digital communications technology.  Modern communication devices are evolving rapidly, many of which are wireless and include IP (Internet Protocol) and cloud-b...
Next Generation 911 Resources for 2022

May 12, 2022

Next Generation 911 Resources for 2022 As a leading provider of NG9-1-1, NGA is here to be a complete resource that PSAPs (Public Safety Answering Points) and other emergency response agencies can rely on when it comes to all things Next Generation...
Next Generation 911 Resources for 2022 As a leading provider of NG9-1-1, NGA is here to be a complete resource that PSAPs (Public Safety Answering Points) and other emergency response agencies can rely on when it comes to all things Next Generation 911.  At NGA, we believe that more information can mean a smoother transition to NG911, and that’s why we’ve created this comprehensive resource guide for Next Generation 911 in 2022.  NG911: The Basics  At its most basic, Next Generation 911 is a...