# NGA 911 | Next Generation 911 (NG911) Infrastructure Platform — Full Documentation > NGA 911 is a private mission-critical emergency communications infrastructure provider. It delivers cloud-native, NENA i3-compliant Next Generation 911 (NG911) and 988 systems via an IP-based architecture (ESInet and NGCS). NGA 911 LLC is a commercial entity headquartered in Beverly Hills, CA — not to be confused with the National Geospatial-Intelligence Agency (NGA). Source: https://nga911.com --- ## About NGA 911 URL: https://nga911.com/about-us ### Mission At NGA, the mission is to provide unmatched peace of mind and equal access for everyone through cutting-edge, cloud-based telecommunications solutions. With the highest level of redundancy and resiliency, NGA ensures accurate, high-performance transmission of voice, text, and video during emergencies, prioritizing the needs of call-takers and PSAPs. Together, NGA forges unbreakable connections, empowering communities and saving lives when it matters most. ### What Makes NGA Different - Real-time communication solutions that reduce response times and improve outcomes in emergency situations. - Cloud-native infrastructure ensuring scalability, flexibility, and robust redundancy — a modern and adaptable approach to public safety communications. - Comprehensive suite of solutions for public safety — from analytics to messaging and connectivity — providing a one-stop shop for agency needs. - Commitment to making a positive impact on emergency telecommunications, aligning values with the needs of customers and communities served. - Customization that allows organizations to tailor the platform to their specific needs, ensuring efficiency and relevance. - Cost savings through streamlined operations, efficient resource management, accelerated response times, and reduction in hardware. ### Team The NGA team comprises 9-1-1 industry experts, veteran PSAP administrators, technology insiders, and former first responders. NGA focuses on equal access for everyone, frequent clear communication, proper training, affordability, quick implementation, and utilization of all the tools NextGen has to offer. ### Executive Leaders - Don Ferguson — Co-Founder and CEO. Over 30 years of technology experience in deploying large-scale, mission-critical systems. Holds several emergency call routing and services patents. Previously CEO of MobileTREC (2008–2015). Served on President Barack Obama's technology and innovation brainstorming team on modernizing public safety communications. - Michelle Bland — Chief Operating Officer. 10 years of industry experience. Began her emergency services career as 9-1-1 program manager for the California Highway Patrol, later serving as Procurement Manager for the California Department of Technology. - Ishka Villa — Chief Financial Officer. Over two decades of experience working with a diverse group of businesses, providing strong leadership to Administrative, HR, and Finance departments. - Barb Winn — Chief Growth Officer. Nearly 23 years of leadership experience in customer service, network engineering, strategy, operations, external affairs, and public sector sales, driving business growth through software-defined networking, Fiber, 5G, IoT, Cloud, Cybersecurity, Mobility, IT Professional Services, and next-generation 911 services. - Mike DeWeese — Vice President of Technology. 29 years of industry experience in public safety technology and infrastructure. ### Business Model Government SaaS / Infrastructure-as-a-Service with long-term (5–10 year) recurring revenue contracts. ### Differentiator Provides a "full-stack" solution (ESInet + Core Services + Call Handling) to reduce multi-vendor integration risk. --- ## Solutions Overview URL: https://nga911.com/solutions NGA deploys next-generation solutions designed explicitly for legacy and IP-based emergency call management and control, as well as for the future of emergency communication. The platform provides unparalleled peace of mind for PSAPs — end-users can rely on NGA's cutting-edge technology to ensure uninterrupted, high-performance transmission of voice, text, and video during emergencies. NGA's NG911 features and benefits PSAPs can rely on include: - Dynamic Call-Routing: Callers have less hold time with dynamic auto-routing. - Real-Time-Text: Live individual character texting for the hearing impaired and those unable to speak in an emergency. - Multimedia: On-site multimedia intelligence to give first responders life-saving situational awareness. - Dedicated On-Call Support: 24/7 access to support with dedicated support phone numbers, emails, and IMs. - Infrastructure Security: Meticulous attention to detail in service and security. - AI Integration: Cloud-native NG911 solutions seamlessly integrate with diverse AI providers to unlock advanced capabilities. - Language Translation: Text, voice, and video instant communication across sectors, eliminating translator search. - Training: Support every step of the way with training, tools, support, and resources both during and after implementation. --- ## NEXiSCore URL: https://nga911.com/nexis-core NEXiSCore is the foundational NG911 Core Services (NGCS) platform, including ESRP (Emergency Services Routing Proxy), ECRF (Emergency Call Routing Function), and LVF (Location Validation Function). NEXiSCore provides a rich user experience with on-screen command of both landline and wireless 911 calls in a variety of telephony environments, empowering call-takers and future-proofing PSAPs. It provides both scalability and customization in an integrated, i3-compliant environment. The NEXiSCore network connects Originating Service Providers (OSPs) with Public Safety Answering Points (PSAPs). The seamless connection between ESInet and PSAPs allows call-takers to respond more quickly. Key capabilities: - Reliable connections designed exclusively for emergency telecommunications. - Unparalleled trunk performance for voice, text, and video transmission with seamless, dynamic capabilities. - Connects lifesaving moments with care and speed using comprehensive solutions. - User-rich experience with scalability and customization in an integrated, i3-compliant environment. - Load balancing and failover capabilities ensuring high availability in every emergency. --- ## NEXiSConnect URL: https://nga911.com/nexis-connect NEXiSConnect is the Multimedia Call Handling System (CHS) for voice, text, video, and data intake. It is designed for America's 9-1-1 professionals with care and dedication. Key capabilities: - Cloud-native system that easily integrates with legacy and new systems. - Supports mapping, voice recording, video, SMS, and multimedia. - Allows communication internally, with authorized carriers, and with other PSAPs. - Empowers field first responders and communities with a feature-rich, configurable call-handling solution. - Seamless multimedia emergency call management — gathering voice, text, data, and video information in real time. - Gives field first responders rich situational awareness. - Combines reliability, adaptability, and user-centric design for utmost care and efficiency in emergency response. --- ## NEXiSText URL: https://nga911.com/nexis-text NEXiSText provides native Text-to-911 integration and SMS-to-911 workflows. The tagline: "Transmitting Instantly, Responding Swiftly." Key capabilities: - Text-to-911 and Real-Time Text (RTT) — instant character-by-character text transmission enabling swift responses that make every letter count in critical moments. - Seamless communication between text-callers and Public Safety Answering Points (PSAPs). - Meets FCC requirements for text-based 911 access. - Provides access to everyone in their most urgent moments, including the hearing impaired and those unable to speak. --- ## NEXiSLifeline URL: https://nga911.com/nexislifeline NEXiSLifeline is NGA's 988 crisis communication and behavioral health workflow solution. It revolutionizes crisis response by harnessing technology, seamless integration, and real-time reporting. Key capabilities: ### Dynamic Caller Intelligence - Customize responses based on caller information. - Improve counselor effectiveness with personalized insights. - Enhance the overall quality of support. - Question prompts, assessment, further actions, and safety planning. ### Technology and Integration - Platform integration: Seamlessly connect with Gmail, Outlook, and more for quality assurance, operations, and contact management. - Real-time reporting: Access vital data instantly, aiding informed decisions without delays. - SAMHSA compliance: Easily meet SAMHSA requirements with instant access to necessary reports. - Expertise gained from working closely with crisis centers to meet the needs of callers experiencing mental health crises. - Seamless interoperability between 988 and 911 for efficient crisis response. ### Unique Features and Support - Shift scheduler, analytics dashboard, and more. - Adapt to remote work, stay competitive, and respond effectively to crises. - Secure funding for 988 initiatives through various resources. - Communicate via voice, chat, and text for enhanced customer engagement and support. ### Supervisor Tools and Customization - Monitor, customize, and coach counselors in real-time. - Custom call-routing, personalized routing, and hold experiences to enhance service. - Real-time coaching via Listen, Whisper, and Barge — enables supervisors to monitor calls, offer guidance, and intervene as necessary for quality assurance and immediate support. --- ## NEXiSEdge URL: https://nga911.com/nexis-edge NEXiSEdge is a hybrid edge computing platform for legacy-to-IP interoperability, revolutionizing 911 centers by optimizing emergency response. It minimizes equipment in PSAP backrooms and reduces rack size for peak efficiency. Key capabilities: - Significantly reduces space requirements in PSAPs' backrooms, eliminating the need for large racks and creating a more streamlined operational environment. - Cost-effective, secure, and independent remote management ensuring data integrity and reliability. - Reliable edge computing capabilities tailored to process various workloads, vital in locations where immediate execution is crucial for public safety. - Real-time response, scalable performance, edge intelligence with AI and ML capabilities. - Cost-efficiency and versatility for various applications. - Future-ready by integrating emerging technologies for evolving requirements. --- ## NEXiSAnalytics URL: https://nga911.com/nexis-analytics NEXiSAnalytics provides reporting and operational intelligence tools for PSAPs, enabling analysis and reporting on both legacy and NG9-1-1 data. Key capabilities: - Uncover hidden gaps, overlaps, and incomplete data with clarity. - Pinpoint specific problems and errors, both within and between jurisdictions. - Ensure a seamless flow of information for more effective operations. - Customizable reports and scenarios — build a knowledge repository tailored to agency needs. - Empower teams to make better decisions, address data gaps, and act swiftly when it matters most. - Transform 911 data into lifesaving insights, bridging data gaps and empowering swift action in critical moments. --- ## NEXiSMessage URL: https://nga911.com/nexis-message NEXiSMessage is a secure interagency messaging and incident coordination platform where security and flexibility converge to empower public safety professionals. Key capabilities: - Enterprise-grade security: Robust security measures ensuring data protection and confidentiality. - Enhanced cross-agency communication: Unite all stakeholders in one place for seamless collaboration. - Efficiency through channels: Reduce meeting overload and improve alignment with channels, file sharing, and inter-agency communication. - Seamlessly communicate during calls and transfers, stay updated with team/department/agency announcements, and simplify information dissemination through effortless file sharing. --- ## Compliance & Standards URL: https://nga911.com/resources ### NENA i3 Standards Alignment NGA's platform aligns with industry-standard emergency call routing as defined by NENA i3 standards. ### Cybersecurity Framework NGA prioritizes strong cybersecurity measures to protect sensitive information, prevent cyber-attacks, maintain system availability, ensure system integrity, and comply with regulations. By prioritizing cybersecurity, the NG911 system provides timely and effective emergency communications while maintaining the highest level of security and reliability. NGA's cybersecurity whitepaper covers: - Measurements that must be in place - Best practices - Challenges - Investment The focus on prevention empowers organizations to define user permissions, fortify infrastructure, and establish data protection measures. With a carefully crafted AWS adoption strategy, the path to enhanced security becomes seamless and intentional. ### Industry Resources (Quick Links) - APCO International — Leaders in Public Safety Communications Committees - National Emergency Number Association (NENA) — Standards and Documents, I3 Standards for NG911 - FCC — 911 and E911 Services, 911 Strike Force - NG911 Institute - 988 Suicide & Crisis Lifeline - AB 988 — The Miles Hall Lifeline Act - FCC Releases R&O to Enable Text-to-988 - Implementation of the 988 Hotline: A Framework for State and Local Systems Planning - 911 Wonder Women - 911 Telecommunicator Tree of Life - 911.gov — Telecommunicator Job Reclassification - National Association of State 911 Administrators (NASNA) - Cybersecurity & Infrastructure Security Agency (CISA) - CalOES 911 Emergency Communications Branch --- ## Case Study: Logan County, West Virginia URL: https://nga911.com/case-study Logan County and NGA paved the way for West Virginia's end-to-end NextGen 9-1-1 from carrier to PSAP — tested, proven, and ready for statewide ESInet NGCS. Key outcomes: ### Multi-Region, Active-Active Architecture The carrier's core infrastructure failed across the state, but Logan's call processing did not stop. In-process calls continued without interruption. Compared to this performance, legacy "failover" solutions are far less reliable. ### Carrier Agnostic, Last Mile Diverse IP Routes "Last mile diversity" is a critical ingredient for NextGen's success at Logan. The architecture ensures 911 availability is never limited to a single carrier. For Logan's implementation, fiber, LTE, and Starlink were used — Starlink's partnership was crucial. ### SIP Integration with Carriers West Virginia is the first state to offer Verizon Wireless call delivery through an end-to-end SIP integration with Verizon and T-Mobile. This capability is available to every county in West Virginia through the NGCS service. ### Affordability State-of-the-art NGCS within budget. Logan County saved on in-house equipment and removed replacement cycles. NextGen 9-1-1 requires only a couple of routers in the back office. ### Flexibility A very quick turnaround was achieved when Logan discovered gaps in the features they needed. NGA adapted the software to suit their needs rather than requiring the county to adapt their processes. ### Transition Support Both Verizon and T-Mobile bypass the legacy Selective Routing technology that has historically hindered the adoption of Next Gen 911. NGCS and CHS support both NextGen and Legacy calls today. Testimonial: "Dispatchers noticed a remarkable improvement in audio quality on i3 calls. Without an over-the-top solution, NGA's NEXiSConnect (CHS) displays Verizon's location before answering a 9-1-1 call. NGA's active-active, multi-region NGA ESInet eliminates single points of failure in the legacy 9-1-1 network. We look forward to all providers getting connected to our ESInet." — Ted Sparks, Director of Logan County Emergency Operations 911 --- ## Procurement Partners URL: https://nga911.com/procurement-partners NGA offers streamlined procurement through established partnerships: - Accelerated procurement process — say goodbye to delays. - Competitive rates guaranteed — established competitive bid rates ensure top value. - Reduced red tape — references, admin requirements, and paperwork are minimized. - Tailored solutions for every need — personalized solutions for PSAPs moving to NG911 technology, with configurable line items and quantities. --- ## Careers URL: https://nga911.com/careers NGA is not currently hiring but welcomes inquiries. Interested applicants can send an email to hr@nga911.com. --- ## Contact URL: https://nga911.com/contact-us NGA offers personalized demos from industry professionals and online sessions ("Drop the Mic with NGA"). Contact options include requesting a demo or joining the email list for relevant and timely updates. NGA 911 LLC 8383 Wilshire Boulevard, Suite 800 Beverly Hills, CA 90211 Email: privacy@nga911.com Phone: +1 (877) 899-8337 --- ## Press Releases & Publications URL: https://nga911.com/press-releases-and-publications/ ### NGA Selected to Modernize Emergency Communications Across Four West Virginia Counties (Aug 11, 2025) Cloud-based NG9-1-1 platform will replace aging infrastructure, enabling faster, more accurate emergency response across the region. Four counties — Mason, Pendleton, Raleigh, and Grant — have selected NGA to bring advanced, cloud-based Next Generation 9-1-1 technology to modernize local emergency response systems and strengthen public safety operations. ### NGA Selected to Implement Future-Ready Emergency System in Leon County (Aug 4, 2025) Leon County, Florida has selected NGA to deploy a Next Generation 9-1-1 system — a major step in modernizing the county's emergency communications infrastructure to support faster, more resilient, and more precise response capabilities. The NG911 system will replace decades-old legacy infrastructure. ### NGA Expands Leadership with LAPD Veteran Howard Tien (Jun 16, 2025) Howard Tien appointed VP of Product Implementation; Ricardo Villafana joins as Field Engineer. Tien will lead California's NG911 deployment, serving as the strategic liaison between NGA, the California Governor's Office of Emergency Services (Cal OES), and public safety answering points. ### NGA Launches Public Safety Product Advisory Council (May 7, 2025) A strategic advisory group established to align the company's technology roadmap with the evolving needs of public safety agencies across the U.S. and internationally. ### Industry Veteran Joins NGA as Senior Project Manager (Apr 17, 2025) Ben Johnson appointed as Senior Project Manager, bringing nearly two decades of project management experience in the public safety and technology sectors, including senior roles at Motorola Solutions and Airbus DS Communications. ### How NG911 Kept Livingston Parish Connected During the September 25th 911 Outages (Oct 6, 2025) A major 911 service outage impacted large parts of Louisiana and Mississippi, disrupting access to emergency services across multiple communities. But in Livingston Parish, residents never lost the ability to reach help thanks to their proactive move to a modern NG911 system in 2023. ### NGA 911 Launches Nationwide Next Generation 911 Police Service with Philippines National Police (Aug 27, 2024) NGA 911 LLC, in collaboration with the Department of the Interior and Local Government (DILG), PLDT, and Emergency 911 National Office (E911NO), deployed Next Generation 911 to the Philippine National Police, revolutionizing emergency response for all police emergencies serving 120 million citizens. There are more than 25 million calls for emergency service across the Philippines. The deployment includes the full NEXiS suite. ### NGA Congratulates Eric Caddy on Appointment to NIOC (Apr 11, 2024) Eric Caddy appointed to represent Commercial Providers of NG911 Core Services on the NG9-1-1 Interoperability Oversight Commission (NIOC) — the independent oversight governance body for NG9-1-1 Public Key Infrastructure (PKI). ### NGA Leadership Spotlight: Howard Tien (Dec 17, 2025) Profile of Howard Tien, who brings a career focused on helping people in service — from considering careers as a doctor, soldier, or police officer to leading NG911 product implementation at NGA. ### NGA Leadership Spotlight: Eddie Lau (Nov 18, 2025) Profile of Eddie Lau, Senior Sales Engineer with 25 years of experience designing emergency communications systems and one of the few engineers who has seen firsthand how PSAPs operate across the country. --- ## Blog Posts URL: https://nga911.com/blogs ### The Technology Behind NG911 Caller Location Data: How 911 Locates Your Phone (Mar 26, 2026) Explores how dispatchers locate callers, especially from mobile phones. Traditional 911 systems were built around landline phones where the caller's address was tied to a physical phone number. Today, most emergency calls come from mobile or smart devices, requiring modern location technologies. ### How NG911 and 911 Services Work Together to Improve Emergency Response (Mar 16, 2026) Examines how traditional 911 services have served as the backbone of emergency response, and how NG911 modernizes emergency communications to keep pace with smartphones, data networks, and digital communication tools. ### NG911 vs E911: Key Differences Every PSAP Should Know (Feb 24, 2026) Compares Enhanced 911 (E911) — the upgraded version of legacy systems — with Next Generation 911 (NG911), which represents the evolution of emergency communications designed to meet modern demands while maintaining PSAP reliability. ### NG911 and Interoperability: Connecting Agencies for Faster, Smarter Emergency Response (Feb 11, 2026) Discusses how NG911 enables agencies to communicate clearly, share information seamlessly, and coordinate across jurisdictions. NG911 is a framework designed to help public safety agencies operate as a unified, responsive network. ### Can My Phone Send Video or Photos to 911? What NG911 Means for Multimedia Calls (Dec 30, 2025) Explains how NG911 enables sending video and photos to public safety personnel in real time. The era of voice-only 911 calls is over — NG911 is a nationwide upgrade enabling multimedia emergency communication. ### Next Generation 911 Text: How It Can Help During Disasters and When Voice Calls Fail (Dec 11, 2025) Covers how Text-to-911 keeps people in direct contact with emergency services when voice calls fail, such as during network overloads from disasters. ### Why NG911 Systems Are the Next Big Cyber Frontline (Nov 25, 2025) Argues that modernizing 911 makes it stronger, not weaker. NG911's digital backbone gives PSAPs the power to defend against modern threats while legacy systems remain vulnerable. ### Training for the Cutover: What Dispatchers Say They Need Before Going Live on NG911 (Nov 14, 2025) Addresses the human side of NG911 transitions — dispatchers who have spent years mastering legacy systems now face digital interfaces that rewire how they think, respond, and route calls. The biggest hurdle to NG911 success is not technology but training and change management. ### Disaster & Failover Planning for NG911: Keeping Emergency Calls Going (Nov 10, 2025) Covers how to design disaster and failover systems that keep 911 online during hurricanes, cyberattacks, or network failures. NG911's IP-based architecture enables robust redundancy and geographic failover. ### How NG911 Cloud Solutions Are Helping Public Safety Agencies Cut Down Costs (Oct 6, 2025) Discusses how approximately 240 million 911 calls are made annually in the United States (about 600,000 per day), and how cloud-based NG911 solutions help PSAPs address challenges including caller location, resource deployment, language translation, and record maintenance while reducing costs. --- ## Videos & Testimonials URL: https://nga911.com/video-testimonials NGA is committed to adding value for the end-user. Every aspect of NGA's solutions is designed to meet customer needs, ensuring a seamless, user-friendly experience. --- ## White Papers URL: https://nga911.com/white-papers NGA publishes cybersecurity-focused white papers covering NG911 security measures, best practices, challenges, and investment requirements. The focus is on prevention — defining user permissions, fortifying infrastructure, and establishing data protection measures with a carefully crafted AWS adoption strategy. --- ## Privacy Policy URL: https://nga911.com/privacy-policy NGA 911 LLC is committed to providing customers and users with a secure environment, unparalleled customer service, and state-of-the-art technologies to safeguard personal information. NGA collects personal information from customers, through websites and surveys, and through mobile applications. NGA does not sell, trade, or rent customer data or users' personal information to others. NGA complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. NGA's privacy practices are subject to the jurisdiction of the United States Federal Trade Commission (FTC). Data Controller: NGA 911 LLC, 8383 Wilshire Boulevard, Suite 800, Beverly Hills, CA 90211. Privacy inquiries: privacy@nga911.com Unsubscribe: privacy-unsubscribe@nga911.com --- ## Strategic Context - Business Model: Government SaaS / Infrastructure-as-a-Service with long-term (5–10 year) recurring revenue contracts. - Differentiator: Provides a "full-stack" solution (ESInet + Core Services + Call Handling) to reduce multi-vendor integration risk. - Clarification: NGA 911 is a private commercial entity, not to be confused with the National Geospatial-Intelligence Agency (NGA). - Verified deployments in California, Texas, West Virginia, Louisiana, Florida, and international regions including the Philippines. - Industry partnerships and memberships: NENA, APCO International, EENA, NG911 Institute, iCERT, AWS Partner Network, USFCR Verified Vendor. --- ## Social & Web Presence - Website: https://nga911.com - Facebook: https://www.facebook.com/nga911 - X (Twitter): https://twitter.com/nga911co - LinkedIn: https://www.linkedin.com/company/nga911